BarrieAutoQuote — Privacy Policy

Effective Date: October 2026
Jurisdiction: Canada (PIPEDA) & Ontario Law

1. Overview and Commitment to Privacy

At BarrieAutoQuote ("BarrieAutoQuote", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information of vehicle owners and drivers across Barrie, Innisfil, and Springwater (Simcoe County, Ontario).

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you access our website at barrieautoquote.ca, utilize our price calculation tools, or submit quote requests (collectively, the "Services").

This policy has been drafted in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and applicable provincial privacy standards in Ontario.

2. Information We Collect

We only collect information that is reasonably necessary to fulfill your automotive repair quote requests and connect you with local, certified repair facilities.

A. Information You Voluntarily Provide

When you use our Estimator and submit a request in Step 3 ("Get Confirmed Price"), we collect:

• Contact Information: Full name, telephone number (mobile/SMS capable), and email address.
• Geographic Details: Postal code (e.g., L4N, L4M, L9S) and Simcoe County zone selection (South Barrie/Innisfil, Central Barrie, North Barrie).
• Vehicle Specifications: Model year, vehicle make, model, trim level, engine displacement, drivetrain, and observed symptoms or driver notes.
• Scheduling Preferences: Preferred timeframe (Urgent 24–48 hrs, This Week, Next Week, Saturday only).

B. Automatically Collected Technical Information

When you browse our Website, our servers and analytics infrastructure may automatically log:

• Device type, browser type, operating system, and screen resolution;
• Internet Protocol (IP) address and approximate geographic location (city level);
• Referral URL, pages visited, time spent per page, and interaction events with the price calculation dropdowns;
• Diagnostic performance metrics and error logs.

3. How We Use Your Information

We use the information we collect strictly for legitimate business and customer service purposes:

1. Calculating Benchmark Quotes: To feed your vehicle year, make, engine, and service requirements into our 5-lens algorithmic calculator to generate instant, localized Simcoe County cost benchmarks.
2. Verifying Real-World Shop Pricing & Hoist Availability: To contact certified local partner facilities in your selected Barrie/Innisfil corridor, confirm their current bay schedule, and obtain their actual out-the-door price.
3. Dispatching Your Confirmed Quote: To call or text you with your unique booking reference code (BAQ-XXXX), confirmed shop pricing, facility address, and drop-off instructions.
4. Platform Analytics & Service Improvement: To monitor door rates, track average repair savings in Barrie, prevent fraudulent automated submissions, and improve user interface performance.
5. Customer Support & Inquiry Resolution: To follow up on repair status, investigate scheduling conflicts, or assist with warranty and invoicing clarifications.

4. How We Share and Disclose Your Information

WE DO NOT SELL, RENT, OR TRADE YOUR PERSONAL INFORMATION TO THIRD-PARTY DATA BROKERS OR MARKETING FIRMS.

We share your information solely in the following defined circumstances:

A. Certified Partner Facilities (Local Independent Shops)

To fulfill your quote confirmation request, we transmit your contact details, vehicle specifications, requested repair, and timing preference to one vetted local partner shop located in your designated Simcoe County corridor (e.g., South Barrie, Central/Ferndale, or Bayfield North). That shop receives your details solely to reserve hoist capacity, inspect parts catalogs, and contact you regarding your repair order.

B. Essential Infrastructure Service Providers

We securely transmit data to trusted technical service providers who assist us in operating our platform, subject to strict confidentiality agreements:

• Database & Cloud Hosting: Secure PostgreSQL database and application hosting infrastructure (e.g., Supabase, Neon, AWS, or Railway);
• Communications & SMS Gateways: SMS delivery and phone notification infrastructure (e.g., Twilio) used to dispatch quote alerts and booking codes;
• Email Delivery Systems: Transactional email delivery providers (e.g., Resend, SendGrid) to send confirmation receipts.

C. Legal, Regulatory, and Compliance Obligations

We may disclose personal information if required to do so by applicable federal or provincial law, court order, search warrant, or subpoena, or if we believe in good faith that such disclosure is necessary to investigate fraud, protect our legal rights, or safeguard the physical safety of any person.

5. Consent and Canada’s Anti-Spam Legislation (CASL)

5.1. Express Transactional Consent:
By submitting your telephone number and email address on index.html, you grant express consent under CASL for BarrieAutoQuote and our designated Partner Facility to contact you via phone call, SMS/text message, or email directly regarding your specific automotive quote, vehicle condition verification, price confirmation, and bay availability.

5.2. Marketing Communications & Opt-Out:
We do not spam. We will never add you to unrelated third-party marketing lists. If you receive an optional service reminder or seasonal tire swap notification from us, you may opt out at any time by replying STOP to any text message or clicking the "Unsubscribe" link in any email.

6. Data Storage, Security, and Retention

6.1. Security Measures:
We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, loss, alteration, or misuse. Our database connections utilize SSL/TLS encryption, and operator service desks require authenticated access tokens.

6.2. Location of Data:
Your data may be processed and stored on cloud servers located in Canada or the United States. While stored outside of Ontario, data is subject to the lawful jurisdictions and disclosure laws of those territories.

6.3. Data Retention:
We retain driver quote submissions, reference codes, and communication logs in our PostgreSQL database for as long as necessary to fulfill the repair referral, reconcile monthly partner invoices, resolve any counter disputes, and satisfy tax or legal accounting requirements. Inactive records are archived or anonymized after two (2) years.

7. Cookies, Local Storage, and Tracking Technologies

• Browser Local Storage: Our Website uses browser localStorage to cache your selected vehicle specifications, active corridor zone, and offline backup records so your progress is not lost if your browser refreshes.
• Session Cookies: We may utilize transient session cookies to maintain your estimator progress through Steps 1, 2, and 3.
• Managing Preferences: You can configure your browser to reject cookies or clear local storage at any time; however, certain interactive features of the calculation engine may require local session caching to operate smoothly.

8. Your Individual Privacy Rights (PIPEDA)

Under Canadian privacy law (PIPEDA), you have clear statutory rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any inaccurate, outdated, or incomplete personal data.
• Right to Withdrawal of Consent / Deletion: Subject to legal or contractual retention restrictions (such as accounting records for dispatched referrals), you may request that we delete your contact information from our active database.

To exercise any of these rights, please submit a written request to our Privacy Officer at privacy@barrieautoquote.ca. We will respond to verified requests within thirty (30) business days.

9. Children’s Privacy

Our Services are intended exclusively for licensed motor vehicle owners and operators of legal driving age in Ontario (at least 16 years of age). We do not knowingly solicit or collect personal information from individuals under the age of 16. If we become aware that personal information of a minor has been submitted, we will promptly delete it.

10. Updates to This Privacy Policy

We may periodically revise this Privacy Policy to reflect changes in our calculation tools, database architecture, or Ontario legal requirements. The updated policy will be posted on this page with an updated "Effective Date." We encourage you to review this policy whenever you interact with our platform.

11. Contacting Our Privacy Officer

If you have questions, concerns, or complaints regarding our privacy practices or our handling of your personal information, please contact our Privacy Officer:

BarrieAutoQuote Privacy Office
Email: privacy@barrieautoquote.ca
Attention: Privacy Compliance Officer
Barrie, Ontario, Canada (Simcoe County)

If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada (OPC):
Website: www.priv.gc.ca
Toll-Free Phone: 1-800-282-5297